1. Placing Your Order
1.1 To place an order you must be accessible by telephone and have a valid email address.
1.2 When you place your order, Lim Chee Guan will issue you with an Order Number via your email and SMS.
Please note the Order Number will be your Order Confirmation number for any reference related to the purchase.
1.3 Please note that the on-screen display of the colors, designs, products may differ from the actual appearance or size of products offered on the Web Site.
2.1 All prices are in Singapore Dollars. Prices shall be those prices published on this Web Site at the time you submit your order. The prices published on the Web Site are inclusive of 7% GST (Singapore Goods and Services Tax), and exclusive of delivery costs. These costs will be calculated separately as applicable and specified on the order form then added to the total price of the order. The total price stated on the order form you submit shall be the total amount payable by you for the products including all applicable delivery charges (If applicable.)
2.2 Prices are subject to change without prior notice.
3. Delivery of Your Products
3.1 Orders placed on this site can only be delivered within Singapore or can be self – collected.
3.2 Delivery is only applicable to 1 destination. Each additional destination will be charged at $5 each.
3.3 There will be a delivery charge of $15 for orders below $50.
3.4 An additional charge of $10 will be charged for orders to Sentosa.
3.5 Delivery Service will cease for the period 1 month before and 15 days after Chinese New Year
3.6 Where you have requested for self –collection, you shall collect your Products within three (03) days of your receipt of an order confirmation from Lim Chee Guan. In the event that you fail to collect the Products, within the said three (03) day period, your purchase shall be cancelled and no refund will be given for the price that you paid for the purchase of the relevant Product.
3.7 Where you have requested for delivery, Lim Chee Guan will deliver the Products to the delivery address you specified in the order form and in accordance with the delivery option you chose. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery dates given by Lim Chee Guan are best estimates only and Lim Chee Guan shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery dates given.
3.8 Lim Chee Guan reserves the right to reject any delivery that is not within Singapore Mainland.
4. Black out period
4.1 All promotions / Free gift / Discount or equivalent by Lim Chee Guan will cease for the period 1 month before and 15 days after Chinese New Year.
4.2 No delivery service will be provided for the period 1 month before and 15 days after Chinese New Year.
5. Paying for Your Products
5.1 You may pay for your Products by the methods of payment displayed on the payment paragraph of the Website.
5.2. You must pay in the currency as indicated on your invoice.
5.3 If you are paying by credit card, then you must supply your credit card details when you place your order. Your credit card will be charged when we issue your invoice. Lim Chee Guan will not be obliged supply the Products to you until your credit card issuer has authorized the use of your card for payment of the Products and ordered. Lim Chee Guan reserves the right to verify the identity of the credit card holder by requesting appropriate documentation.
5.4 If you are using PayNow, please pay to Lim Chee Guan UEN: 200106155M only upon receiving SMS confirmation of your order.
Please include the contact number which was used to place the order in the reference / remarks column.
Lim Chee Guan reserves the right to verify the identity of the payee by requesting appropriate documentation.
6. Data Protection ( PDPA )
6.1 We will collect personally identifiable information about you, such as your name, postal address, telephone number, e-mail address, when you provide it to us while on this Site. Your personally identifiable information may be used by us for all legal purposes, which may include, but are not limited to, responding to your requests, processing your transactions, for administrative purposes such as conducting contests, tracking which parts of the Site are of interest to you, and processing prizes. We may also use your personally identifiable information for internal business purposes, such as optimizing Site experiences and analyzing and managing our businesses.
6.2 When payment is made by credit card (VISA/MasterCard), you acknowledge agreed and consent that your personal data such as your name and credit card number may be disclosed to third parties processing such credit card transactions, including credit card companies, banks and payment gateways, and, subject to their respective personal data privacy policies and applicable laws, may be used, processed and stored by such third parties to facilitate payments that you make now or subsequently make for orders placed.
6.3 This Site provide you with an auto opt-in section to receive marketing communications from Lim Chee Guan. You may also opt-out of marketing communications at any time by clicking the “unsubscribe” link in the body of the communication. However, regardless of your opt-in preferences, Lim Chee Guan may still at times need to send program e-mails for administrative reasons.
Lim Chee Guan also gives you convenient methods for removing your information from our database so as not to receive future
communications or to close your account. You may:
• opt-out on the account profile page;
• email us via the Contact Us form on the website;
6.5 This Site has security measures in place to help protect against the loss, misuse and alteration of the personally identifiable information under its control. Lim Chee Guan employs reasonable security measures consistent with standard industry practice to help protect against public access to personally identifiable and account activity information collected on and used by Lim Chee Guan at this Site. For instance, access to our databases with personally identifiable information is logged for security purposes and access is limited to key personnel.
7. Cancellation / Refund / Return Policy
7.1 You are not allowed to cancel the order once a Confirmation of Order is issued. All items paid is non-refundable.
7.2 You shall examine the goods immediately upon delivery for any deficiencies and/or damages. If you discover any defect or damage inside the packaging after the delivery process, please contact our hotline +65 6933 7230 for further assistance.
7.3 Exchange of the product can be arranged for the following reasons:
7.3.1 If the product is obviously damaged at the time of delivery.
7.3.2 If the product is damaged inside packaging after delivery; and you contact customer service within immediately.
7.3.3 If the product ordered is different from the item delivered.
7.3.4 We will inspect the returned product upon return by you. If one or more of the conditions in above is fulfilled, you are entitled to exchange of the product.
Lim Chee Guan Pte Ltd
Email : firstname.lastname@example.org
Contact : 6933 7230
T. (+65) 6933 7230 E. email@example.com
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